Job Posting: Helpdesk III, San Francisco

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Position
Helpdesk III – Job ID: 21322

Date Listed:
7/20/2009 11:20:00 AM

Location(s):
CA – San Francisco

Description:

Morrison & Foerster LLP, an AmLaw 20 law firm with 17 offices worldwide, has an openings for a Helpdesk III in our San Francisco office.

Morrison & Foerster LLP is a premier global law firm committed to delivering success for our clients around the world. We achieve that by hiring the best talent for every position in our firm. Our progressive workplace policies and our commitment to diversity and collegiality create an environment ideally suited to teamwork and collaboration. We are proud of our numerous workplace awards, including being named to FORTUNE’s list of Best Companies to Work For, American Lawyer’s ”A” list, and for several years running, have been the Vault survey’s #1 law firm for diversity.

RESPONSIBILITIES
As the Helpdesk III you will be responsible for providing Firmwide first-level technical support to attorneys and staff. Collaborate closely with others in Firmwide and office-based Technology Services groups, attorneys and staff. Ensure client services and satisfaction are attained in all areas of position.

SHIFTS AVAILABLE:
Opening #1 (37.5 hours ): Sunday through Thursday – 9:00 pm to 5:00 am
Opening #2 (Part time 30 hours): Sunday through Wednesday – 9:00 pm to 5:00 am

QUALIFICATIONS
1) College level course work in Information Systems Technology preferred. 2) Three years PC experience with an in depth hardware and software knowledge. 3) In-depth knowledge of Windows XP required. Advanced knowledge of Microsoft Office programs, including Word, Outlook, Excel and PowerPoint. 4) Law firm experience preferable. 5) Talent for creating client satisfaction; demonstrated ability to focus on the client value in all work. 6) Talent for delivering client service through teamwork. 7) High client service ethic and a proven record in delivering exemplary client satisfaction to external and internal client constituencies. 8) Excellent writing skills; ability to present complex ideas succinctly and clearly. 9) Strong proficiency with Microsoft Office programs, including Word, Outlook, Excel, and PowerPoint. 10) Strong technical aptitude and understanding, including ability to quickly learn new applications. 11) Strong initiative to proactively increase value to the position. 12) Ability to manage multiple requests, assess priorities, and achieve solutions under deadlines. 13) Availability to work overtime; flexibility regarding work schedule. 14) Flexibility regarding work schedule to meet position needs outside of regular business hours. 15) Ability to work effectively under pressure and to meet deadlines under sometimes stressful conditions. 16) Reliability, dependability, and strong motivation to respond to requests quickly. 17) Excellent teamwork skills and a strong client service orientation.

HOW TO APPLY
Please apply on-line by visiting the Careers link at http://www.mofo.com
This job is listed under job ID 21322 (Flash technology is required).

Morrison & Foerster is not accepting resumes or referrals from agencies. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Morrison & Foerster hires the candidate.

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