Job Posting: Helpdesk III, San Francisco

This position at Morrison & Foerster LLP is listed at the International Legal Technical Associations’ Job Bank – make sure to visit and check out all the positions!

Helpdesk III – Job ID: 21322

Date Listed:
7/20/2009 11:20:00 AM

CA – San Francisco


Morrison & Foerster LLP, an AmLaw 20 law firm with 17 offices worldwide, has an openings for a Helpdesk III in our San Francisco office.

Morrison & Foerster LLP is a premier global law firm committed to delivering success for our clients around the world. We achieve that by hiring the best talent for every position in our firm. Our progressive workplace policies and our commitment to diversity and collegiality create an environment ideally suited to teamwork and collaboration. We are proud of our numerous workplace awards, including being named to FORTUNE’s list of Best Companies to Work For, American Lawyer’s ”A” list, and for several years running, have been the Vault survey’s #1 law firm for diversity.

As the Helpdesk III you will be responsible for providing Firmwide first-level technical support to attorneys and staff. Collaborate closely with others in Firmwide and office-based Technology Services groups, attorneys and staff. Ensure client services and satisfaction are attained in all areas of position.

Opening #1 (37.5 hours ): Sunday through Thursday – 9:00 pm to 5:00 am
Opening #2 (Part time 30 hours): Sunday through Wednesday – 9:00 pm to 5:00 am

1) College level course work in Information Systems Technology preferred. 2) Three years PC experience with an in depth hardware and software knowledge. 3) In-depth knowledge of Windows XP required. Advanced knowledge of Microsoft Office programs, including Word, Outlook, Excel and PowerPoint. 4) Law firm experience preferable. 5) Talent for creating client satisfaction; demonstrated ability to focus on the client value in all work. 6) Talent for delivering client service through teamwork. 7) High client service ethic and a proven record in delivering exemplary client satisfaction to external and internal client constituencies. 8) Excellent writing skills; ability to present complex ideas succinctly and clearly. 9) Strong proficiency with Microsoft Office programs, including Word, Outlook, Excel, and PowerPoint. 10) Strong technical aptitude and understanding, including ability to quickly learn new applications. 11) Strong initiative to proactively increase value to the position. 12) Ability to manage multiple requests, assess priorities, and achieve solutions under deadlines. 13) Availability to work overtime; flexibility regarding work schedule. 14) Flexibility regarding work schedule to meet position needs outside of regular business hours. 15) Ability to work effectively under pressure and to meet deadlines under sometimes stressful conditions. 16) Reliability, dependability, and strong motivation to respond to requests quickly. 17) Excellent teamwork skills and a strong client service orientation.

Please apply on-line by visiting the Careers link at
This job is listed under job ID 21322 (Flash technology is required).

Morrison & Foerster is not accepting resumes or referrals from agencies. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Morrison & Foerster hires the candidate.


Life preserver.jpg
Remember the words of Rev. Frank Scott (Gene Hackman in The Poseidon Adventure):

". . . sitting on our butts is not going to help us either. Maybe by climbing out of here, we can save ourselves. If you've got any sense, you'll come along with us."

Contact Us!

Send us your information as to job leads, networking, or just plain vent!
Go ahead, say it!
Add to Technorati Favorites
Bloggers' Rights at EFF


This blog has been created by Thomas MacEntee.

Recent Comments

Terms of Service

Heller Highwater (
Last Modified: September 14, 2008

- Don't be a dill weed.

- Treat other people the way you want to be treated.

- Ladies and children first.

- This is a rescue, not a bitch session.

- Help don't harm.

- Save the snarks for the attorneys and Above The Law.

Heller Highwater is not:

- a place to practice viscious and vindictive "whisper down the lane" rumour-mongering;

- a place to bad mouth co-workers;

- a place for diatribes against specific people or specific incidents;

- a place to heap pity on poor Heller Ehrman staff by outsiders;

- a place that discriminates or sets margins noting who is outside and who is inside - we even welcome supportive Heller Ehrman attorneys!;

- meant to further the demise of Heller Ehrman, LLP.

Heller Highwater is:

- a place for support, a place of empowerment, a place of passion;

- a place to learn about job leads, resume preparation, skill building, training, new opportunities, and how to succeed in a new workplace;

- a place to keep up on the latest news as to how Heller Ehrman management intends to treat its support staff as it winds down its operations - will it be every woman for herself? or will it be "let me hold the door for you and is there anything else I can do for you"?

- a place of refuge.

Note: in no way, shape or form is Heller Highwater sanctioned, supported or even recognized, (but it is very likely monitored) by the management of Heller Erhman, LLP. The opinions represented here and on each and every page of Heller Highwater do not constitute the opinions of Heller Ehrman, LLP or its shareholders or its management. In addition, the comments left by visitors do not reflect the opinions of Heller Highwater.

%d bloggers like this: